Support
- Total activity 108
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Activity overview
Latest activity by Support-
Support created an article,
How to Whitelist Wallet Address?
Click [Wallet] - [Withdraw] - [Address Book] - [Address Management] - [Add Withdrawal Address] Fill in the Address Label, Coin Type and address If the wallet is set as a universal address, p...
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Support created an article,
How to Withdraw Virtual Assets?
Log in to your account and click [Wallet] - [Withdraw] Follow the 4 necessary steps to initiate a withdrawal. Users are required to register a wallet address to facilitate asset transfers throug...
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Support created an article,
Phased Suspension and Closure of HKVAEX Platform Services
Dear HKVAEX users, We are writing to you to announce that, HKVAEX will commence a phased suspension of services starting from 1 April 2024. This will lead to a complete closure of our official we...
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Support created an article,
Notice Regarding Withdrawals for Unsupported / Delisted Tokens
Dear Valued Users, Kindly note that to initiate withdrawals for unsupported / delisted tokens, a withdrawal fee equivalent to 25 USD worth of each respective token will be imposed for every token w...
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Support created an article,
Scheduled Site Maintenance
Dear Valued Users, To enhance user experience and bolster security, a scheduled site maintenance will commence on October 11, 2023, beginning at 20:00 (UTC +8) and is expected to conclude by 22:30 ...
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Support created an article,
Notice of Addition of ETH/BTC Trading Pair
Dear valued users, We are pleased to announce the addition of the ETH/BTC trading pair. Trading for this new pair will commence on Sep 27, 2023, at 4:00 PM (UTC+8). For any inquiries, please don't ...
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Support created an article,
Scheduled System Maintenance and Temporary Service Suspension
Dear valued users, We would like to inform you of upcoming maintenance and service adjustments scheduled for September. Please review the following critical updates to ensure a smooth trading exper...
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Support created an article,
Notification of Service Adjustments
Dear valued users, We are making several adjustments to our platform to ensure a fair and competitive trading environment. Please review the following essential service updates: 1. Token Deli...
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Support created an article,
Tokens available for trading
Bitcoin (BTC): Bitcoin, the first and most prominent cryptocurrency, was established in 2009 by an anonymous entity known as Satoshi Nakamoto. As a decentralized digital currency, it serves as a st...
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Support created an article,
Token Delisting Notice for SOL, ADA, and MATIC
Dear user, To ensure safe trading experience for our customers, we regularly review each token on our trading platform. HKVAEX will delist the following token: Solana (SOL) Cardano (ADA) Polygon...