Dear valued users,
We would like to inform you of upcoming maintenance and service adjustments scheduled for September. Please review the following critical updates to ensure a smooth trading experience during this period:
1. Temporary Suspension of New User Registration, Spot Trading, and Deposit Services
To facilitate our planned system upgrades, HKVAEX will implement the following suspensions starting at 20:00 (UTC +8) on September 18, 2023 whilst our withdrawal service remains normal:
a. New User Registration - Incomplete account registration records will be reset, and the registration portal will be unavailable during this time. We recommend users complete their account registration before this suspension takes effect.
b. Spot Trading Service - All open and outstanding orders will be canceled. We advise completing all trades or canceling open orders before this suspension commences.
c. Deposit Service - Deposit services will also be suspended, and new deposit instructions will not be accepted during this period.
2. Website Maintenance
To accommodate this update, the main website will undergo maintenance on September 19, 2023.
3. Tentative Resumption of Suspended Services: September 20, 2023
The services are expected to resume on or before September 20, 2023. Please also note that we will update our fee structure and renew client deposit addresses (details here).
We understand that these changes may impact your trading activities and strongly advise familiarizing yourself with the new service arrangements. For inquiries and assistance, please contact us at support@hkvaex.hk.
Thank you for your continued support, and we look forward to offering you an enhanced trading experience on HKVAEX.
HKVAEX Team
Risk Warning: Virtual asset prices are subject to high market risk and price volatility. The value of your investment may go down or up, and you may not get back the amount invested. You are solely responsible for your investment decisions, and HKVAEX is not liable for any losses you may incur. Past performance is not a reliable predictor of future performance. You should only invest in products you are familiar with and where you understand the risks. You should carefully consider your investment experience, financial situation, investment objectives, and risk tolerance, and consult an independent financial adviser prior to making any investment. This material should not be construed as financial advice.